I have been stuck in the longest 48 hours ever. It all started 2 weeks ago when I called an un-named company trying to get a private phone number. This un-named company charged me to do this and told me it would be done in 48 hours. Very well, I wasn’t worried about a charge just do it. Well 48 hours went by and my number was still out there. So I called them back only to hear them tell me, “we’ll put the order in and it will be 48 hours to complete the request.” So of course I asked why it wasn’t done the first time and was told she didn’t know. Okay, so I take that answer and wait… wait… wait… another 48 hours. Well 48 hours later and my number was still out there. So what do I do? I call them back only to hear them tell me again, “we’ll put the order in and it will be 48 hours to complete the request.”
So I wait again….
Guess what? Yep it wasn’t done again. This time I call back and ask for the supervisor. I don’t know what I though the supervisor would do because they didn’t do anything but tell me, “I’ll put the order in and someone will call you by the end of the day to confirm.” Do you think anyone called me? Yeah, didn’t think so. Oh and it still doesn’t work. I called back the next day and complained so much they gave me a credit. This did not really make me happy so I told them I’m outta there if they don’t get it right. The supervisor this time told me she didn’t know what was going on because she was in a different building. What do I care what building she is in, it’s still customer service for the SAME company and yet the customer service person I spoke to right before I asked for the supervisor could see all the calls I made in the previous days but the supervisor couldn’t. Hmmmm…. Very convenient. Oh well needless to say I canceled all my service because after the 7th call and 2 weeks later it still wasn’t right and we’ll I was just tired of dealing with stupid people. Oh and just note, they don’t know how to transfer you to a different department so you have to hang up and call back and hold for another 30 minutes.
I won’t be recommending them to anyone I know any time soon!